- Source: Clarabridge
Clarabridge is an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.
Company milestones
October, 2005: Clarabridge is incorporated
November, 2008: First Clarabridge Customer Connections User Conference (C3)
March, 2011: EMEA (Europe, Middle East, and Africa) Office Opens in London
December, 2011: One Billion Verbatim Processed
August, 2012: Two Billion Verbatim Processed
September, 2012: Clarabridge Culture/Social Inclusion Club Founded
February, 2013: Clarabridge opens office in San Francisco
September, 2013: $80M in Series D Funding
April, 2014: Acquisition of Market Metrix
April, 2015: Acquisition of Engagor
March, 2018: Clara-Ladies Founded
July, 2018: Clarabridge Announces Support for WhatsApp Business
July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending)
October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365
October, 2020: Clarabridge Launches Partnership with Facebook
October, 2021: Qualtrics completes acquisition of Clarabridge
References
Kata Kunci Pencarian:
- Clarabridge
- Sanju Bansal
- Qualtrics
- Teradata
- Unstructured data
- Customer experience
- Enterprise feedback management
- CallMiner
- Zoomdata
- Luminoso
