- Source: Strategic service management
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include:
Increased revenue through the servicing of manufactured products that may be experiencing decreased sales
Increased customer loyalty through improved post-sale service performance
Heightened asset accountability and tracking
Increased worker productivity
More knowledgeable workers to prevent common mistakes
Using strategic service management, Avaya reduced service parts inventory from $250 million to $160 million, Sun Microsystems saved $40 million in the first year, and Dell grew service revenues over 20% in one year.
See also
Command center
Field service management
Service parts pricing
Spare parts management
Workforce management
References
Kata Kunci Pencarian:
- Manajemen hubungan pelanggan
- Manajemen sistem
- Honesti Basyir
- Kanty Widjaja
- T.S.N.B. Hutabarat
- Andry Wibowo
- Agus Harimurti Yudhoyono
- X (media sosial)
- SK Group
- Globalisasi
- Strategic service management
- Strategic management
- Service management
- Field service management
- Strategic financial management
- Strategic group
- Marketing management
- Strategic planning
- Office of Strategic Services
- Rockefeller Capital Management
