- Source: Telephone numbers in Hong Kong
Telephone numbers in Hong Kong are mostly eight-digit. Fixed land line numbers start with 2 or 3, mobile (cellular) phone numbers with 4, 5, 6, 7, 8, or 9, pager numbers with 7 and forwarding service with 8. Since the end of 1989, there have been no area codes within Hong Kong.
The telephone number for emergency services – Police, Fire Service and Ambulance – is 999 for all telephone lines. These numbers can also be used for mobile and other users:
992 – fax on fixed line, SMS on mobile phones (for subscribers with disabilities)
112 – mobile phones
Some special numbers are three- to five-digit. Some premium rate services, for example for games and adult contents, are 11-digit. Numbers beginning with '1' are usually reserved for carrier/operator services. These services are provided by the individual telephone carrier. In general, these numbers can be used across all carriers:
Directory services – 1081 (English), 1083 (Cantonese) and 1088 (Mandarin)
Time and temperature information – 18501 (English), 18503 (Cantonese) and 18508 (Mandarin)
The international call prefix varies depending on IDD provider, however 001 works on all phone lines and uses the IDD service provided by the same carrier as the telephone line that 001 call is dialed from. During the years of telephone monopoly, the International call prefix was 106 (through 1980s) and then 001. Calls from Hong Kong to Macau and mainland China are international, and include that regions' country code:
Macau +853 xxxx xxxx
Mainland China +86 (area code) xxxx xxxx
Present numbering scheme and format
The present structure and format of telephone numbers in Hong Kong according to the Hong Kong Telecom Service Numbering Scheme, is as follows (the first digits of the telephone number are used as follows):
001 – International long-distance voice service access code
002 – International long-distance fax / data service access code
003 to 009 – International gateway access code
100xxxx to 107xxxx – Inquiry / hotline / operator-assisted service
1081 – Directory Services in English
1083 – Directory Services in Cantonese
1088 – Directory Services in Mandarin
109 – Telephone repair
112 – Emergency Calls (Mobile Phones only, redirects to 999)
115 to 118 – International Routing Network Identification Number
12xxxxx – Inquiry / hotline / operator-assisted service
133 – Enable the Restricted Caller ID feature
1357 – Cancel the "Caller ID Restrictions" feature
14 – Network identification number
15 to 16 – External telecommunications service access code
17xxxxx – Operator-assisted service
1801x – PPS (Payment by Phone Service)
1803x – PPS (Payment by Phone Service)
18060x – PPS (Payment by Phone Service)
1808 – International calls search service
181 – Helpdesk/Hotline
182xxxx – High-traffic telephone line
182182 – Employees Retraining Board
1823 – Hong Kong SAR Government Efficiency Unit
18281 – Tung Wah Group of Hospitals
18282 – The Community Chest of Hong Kong
18288 – Caritas Family Services
183xxxx – High-traffic telephone line
184xx – Hong Kong Jockey Club
18501 – Time and temperature information service in English
18503 – Time and temperature information service in Cantonese
18508 – Time and temperature information service in Mandarin
186xxxx – High-traffic telephone lines
186000 – Financial Services and the Treasury Bureau of the Government of the Hong Kong SAR
186111 – "GovWiFi" help desk
186131 – Security Bureau, Government of the Hong Kong SAR
186186 – Anti Narcotics Division, Security Bureau, Government of the Hong Kong SAR
1868 – Immigration Department of the Government of the Hong Kong SAR (assistance to Hong Kong residents in distress)
187xxxx – High traffic telephone lines
18713xx – Macau phone gambling (Telebet)
1872xxx – Radio station listener calls live program hotline
1878xxx – Public service, fundraising, accidental death inquiries
1879xxx – Public service, charity hotline
1880 – Hong Kong Jockey Club Customer Service
1881 to 1889 – Hong Kong Jockey Club phone gambling (Telebet)
189 – Disaster Response / Disaster Recovery
19 – Test code / routing code
200 – Telephone card access code
201xxxxx to 206xxxxx – Fixed-line telephone
207, 208, 209 – Telephone card access code
21xxxxxx to 29xxxxxx – Fixed-line telephone
28088000 to 28088099 – Telephone card access code
3000xxx – Number Conversion Equipment
3001xxxx to 3049xxxx – Non-external telecommunications services
305xxxxx to 309xxxxx – External telecommunications services
31xxxxxx – Fixed-line telephone
34xxxxxx to 39xxxxxx – Fixed-line telephone
4xxxxxxxxxxx – Network number
501 to 509 – SMS / Multimedia value-added services
51xxxxxx to 57xxxxxx – Mobile phone number
58xxxxxx – 'Class 2 Service' such as voice over IP
59xxxxxx – Mobile phone number
6xxxxxxx – Mobile phone number
7xxxxxxx – Mobile phone number & pager number
800xxxxxx – Toll-free telephone number
81xxxxxx to 83xxxxxx – Personal number service
84xxxxxx to 87xxxxxx – Mobile phone number
89xxxxxx – Mobile phone number
900xxxxxxxx – Information service
901xxxxx to 989xxxxx – Mobile phone number
990 to 998 – Emergency services (routing)
999 – Emergency number (Police, Fire service and Ambulance)
Telephone exchanges in Hong Kong
Aberdeen – 6 Wong Chuk Hang Road
Castle Peak Bay – 138 Castle Peak Road-Castle Peak Bay
Chai Wan – 13-15 Cheung Lee Street near Kut Shing Street
Chek Lap Kok – 1 Chun Ming Rd, Chek Lap Kok
Cheung Chau – 31 Cheung Chau Sports Road
Cheung Sha – 57A Cheung Sha, Lantau Island
Clearwater Bay – East Telephone Exchange Tower, 38 Clearwater Bay Road
Causeway Bay – East Telephone Exchange Tower, 38 Leighton Road, Causeway Bay
Fanling – 21 Lok Yip Road
Fo Tan – 32-34 Shan Mei Street
Fortress Hill – 14 Fortress Hill Road
Ha Hang – 101 Ting Kok Road
Ho Man Tin – 43 Sheung Shing St, Ho Man Tin
Hung Hom – 140 Gillies Avenue North
Kennedy Town – 14 Smithfield Road, Sai Wan
Kowloon City – 28 Lung Kong Road
Kowloon Tong – 1 Kam Shing Road
Kwai Chung – Kwok Shui Road near Fu Uk Road
Kwai Shing – 298 Kwai Shing Circuit, Kwai Chung
Kwun Tong – 408 Kwun Tong Road
Lai Chi Kok – 2 Yuet Lun Street
Lamma Island – 70A Po Wah Yuen, Lamma Island
Lau Fau Shan – 13 Lau Fau Shan Road
Ma On Shan – 20 On Shing Street
Mong Kok – 37 Bute Street, Mong Kok, Kowloon
Ngau Tam Mei – 388 Castle Peak Road-Tam Mi
Ngau Tau Kok – 7 Siu Yip St, Kowloon Bay
North Point – 511 King's Road
Peng Chau – 5 Nam Shan Road, Peng Chau
Ping Che – 2 Ping Che Road
Repulse Bay – 6 beach road, Repulse Bay
Sai Kung – 66 Man Nin Street
Sha Tin – 14-16 Man Lai Road, Tai Wai
Sham Shui Po – 330 Cheung Sha Wan Road
Sham Tseng – 44 Castle Peak Road, Sham Tseng
Shau Kei Wan – 17 Sun Sing Street
Shek Kip Mei – 41 Wai Chi Street
Shek O – 185 Shek O Village
Sheung Shui – 88-98 Jockey Club Road
Sheung Wan – West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan
Siu Lek Yuen – 18 Siu Lek Yuen Road
Stanley – 36 Stanley Village Road
Tai Hing – 6 Shek Pai Tau Rd, Tuen Mun
Tai Kok Tsui – 663 Shanghai Street, Mong Kok
Tai Po – 30 Kwong Fuk Square, Tai Po
Tai Po – 5 On Po Lane, Tai Po
Tin Shui Wai – 8 Tin Pak Rd, Tin Shui Wai
Tsing Yi – 12 Chung Mei Rd, Tsing Yi
Tsuen Wan – 303 Castle Peak Road, Tsuen Wan
Tseung Kwan O – 22 Wan Lung Road, Tseung Kwan O
Tuen Mun – 1 Hing On Lane
Tung Chung – 12 Cheung Tung Rd, Tung Chung
Wan Chai – 44-46 Wood Road
Wan Chai – Lockhart Telephone Exchange Tower, 3 Hennessy Road, Wan Chai
Wong Tai Sin – 19 Muk Lun Street, Wong Tai Sin
Yau Ma Tei – 524A Nathan Road
Yau Tong – 6 Tseung Kwan O Road, Lam Tin
Yuen Long – 170-184 Kau Yuk Road, Yuen Long
Historical numbering scheme and area codes
= 1970s
=In the 1970s, area codes were assigned with the following pattern:
3 Kowloon, New Kowloon, Ha Kwai Chung and Sai Kung
5 Hong Kong Island and Outlying Islands
12 New Territories
There was no standard trunk prefix like '0' – only the area code and phone number were dialed when calling from one area code to another. Thus the Kowloon number xxx-xxx would have been dialed as follows:
xxx-xxx – from within Kowloon
3 xxx-xxx – from Hong Kong Island or New Territories
+852 3 xxx-xxx – from the rest of the world
= 1980s
=In the mid-1980s, 6-digit numbers starting with '0' became 7-digit numbers starting with '71', making way for subsequent change of the New Territories prefix from '12' to '0'.
0xxxxx became 71xxxxx
Fixed-line phone numbers were either six- or seven-digit in the 1980s. Area codes were assigned with the following patterns.
3 Kowloon, New Kowloon, Ha Kwai Chung and Sai Kung
5 Hong Kong Island and Outlying Islands
0 New Territories
Cellular phone numbers are all eight-digit starting with '9'.
= Easy Dialling Day
=On 30 December 1989, area codes were abolished. Six-digit numbers in the New Territories were changed to replace the initial 8 with 46, followed by five digits; area codes for six-digit numbers in the other areas became part of subscriber's numbers. Area codes for seven-digit numbers were simply removed. Some six-digit numbers had the first digit changed to two digits to make a seven-digit number.
(3) xxx xxx became 3xx xxxx
(3) 7xx xxxx became 7xx xxxx
(5) xxx xxx became 5xx xxxx
(5) Nxx xxxx became Nxx xxxx (N = 8 or 9)
(0) 8xx xxx became 46x xxxx
(0) Nxx xxxx became Nxx xxxx (N = 4 or 6)
= 1990s
=On January 1, 1995, a '2' was prefixed to all fixed line (land line) numbers which are now eight-digit. A '7' was prefixed to existing pager service numbers.
xxx xxxx became 2xxx xxxx
11xx xxx became 711xx xxx
11xx xxxxx became 7xx xxxxx
9xxx xxxx remain unchanged
= Since 2000s
=Before the introduction of portable fixed line numbers, numbers were assigned in a pattern akin to districts. For example, in addition to the existing 3, 5 and 0 prefixes, a 4 prefix was used for Tuen Mun and Yuen Long, 6 for Tai Po and Sha Tin, and 8 for Hong Kong Island.
Numbers starting with '3' were introduced when '2' for fixed lines started running out. Cell phone numbers remain eight-digit. The number '6' started to be used when numbers started with '9' were running out. In May 2008, cellular phone numbers with '5' as the beginning were also introduced.
Due to numerous phone scams spoofing local telephone numbers, calls started from outside Hong Kong using a local number now show the Hong Kong prefix +852 before the phone numbers in Caller ID.
See also
Communications in Hong Kong
Telephone numbers in Macau
Telephone numbering plan
References
ITU allocation list
"The Numbering Plan for Telecommunications Services in Hong Kong". Office of the Communications Authority, Hong Kong. Retrieved 21 October 2015.
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