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    ArriveCAN is a mobile app provided by the Canada Border Services Agency (CBSA). Introduced in April 2020, it allows travellers entering Canada to electronically submit travel documents and customs declarations.
    The app was initially developed as a joint effort between the CBSA and the Public Health Agency of Canada, as part of the federal government's response to the COVID-19 pandemic. It was used to submit travel documents, health assessments, and declarations of plans for mandatory self-isolation. In July 2021, the app began to be used for submitting proof of COVID-19 vaccination. Use of the app was compulsory between November 2020 and October 2022 while COVID-19 travel restrictions were in effect.
    ArriveCAN has faced scrutiny over its costs and who was subcontracted for its development—becoming the subject of a political scandal in 2024.


    History


    ArriveCAN was introduced by the federal government on April 20, 2020, as part of its response to the COVID-19 pandemic, and launched on April 29, 2020. The app was developed by a two-person Canadian consulting firm, GC Strategies, through a pre-existing contract with the CBSA. It would be used to submit health screenings, contact information, and declaration of plans for mandatory self-isolation per the Quarantine Act. In November 2020, use of the app or the CBSA website became mandatory.
    The purpose of the ArriveCAN app evolved with changes to federal public health orders. In July 2021, the app was repurposed for enforcing a COVID-19 vaccine mandate; all travellers were required to submit proof of vaccination for COVID-19 via ArriveCAN, or be required to self-isolate on arrival. This proof of vaccination functionality was built on the SMART Health Card framework, enabling the app to store, recognize and verify credentials from every province, territory and foreign country. In July 2022 a glitch in the app on iOS erroneously instructed more than 10,000 travelers to quarantine, despite having submitted proof of vaccination.
    The federal government announced that the app would continue to be offered after the conclusion of COVID-19 travel requirements, with plans to add functionality for advance customs declarations. In October 2022, all remaining COVID-19-related travel orders were discontinued.


    Controversies



    There has been much scrutiny over how much the ArriveCAN app cost to develop and who was subcontracted for its development. Contracts show that the federal government will spend close to $54 million with 23 separate subcontractors. A Parliamentary committee ordered federal departments to submit contracting documents related to the app but have been told that the names of subcontractors cannot be released citing issues of confidentiality. In October 2022, two developers at two separate IT companies took part in a hackathon where they both developed duplicates of the ArriveCAN app in under two days, for an estimated cost of $250,000.
    On November 2, 2022, a motion was passed calling on the Auditor General of Canada to "conduct a performance audit, including the payments, contracts and sub-contracts for all aspects of the ArriveCAN app, and to prioritize this investigation." This was the second such motion to pass.
    In January 2024, the Procurement Ombudsman Alexander Jeglic released a practice review report on ArriveCAN, finding the government applied criteria that "were overly restrictive and favored" GC Strategies. The contracts were repeatedly won by outsourcing companies listing subcontractors who ultimately did no work. The Chief Technology Officer of the CBSA, Minh Doan, was accused of "manipulating, destroying files at CBSA", a claim he denied.
    On February 12, 2024, the Auditor General of Canada released the report, finding that those involved in the contracting, development and implementation of the app showed a "glaring disregard for basic management and contracting practices" and Canadians "paid too much" for ArriveCAN. The report estimated the project to cost around $59.5 million dollars, but it was impossible to know the final cost due to bad management.
    On February 21, 2024, the Canadian House of Commons Standing Committee on Government Operations and Estimates passed a motion to summon the two heads of GC Strategies, Kristian Firth and Darren Anthony.
    On March 1, 2024, it was revealed that David Yeo, a defence department employee and president of Dalian Enterprise, was involved in the ArriveCAN scandal. CBC News reported that his company had received over $200 million in government contracts since 2015, including $7.9 million for the ArriveCAN app. Following this disclosure, the government suspended all contracts with Dalian Enterprise and initiated an internal investigation to address the potential conflict of interest.


    = Reactions

    =
    Conservative Party leader Pierre Poilievre requested that the RCMP expand the investigation, stating that the situation "reeks of corruption at the highest levels". Former NDP leader Tom Mulcair said it "could be worse than the sponsorship scandal".


    See also


    List of political scandals in Canada
    Vaccine passports during the COVID-19 pandemic


    References

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ARRIVECAN APP - Purpose of Travel question

Aug 13, 2016 · Can somebody please tell me which option should be selected in the ARRIVECAN app from the below list if the individual is doing their landing as a Spousal Sponsorship PR. Would it be "Family Reunification" or is it "None of the Above"? What is the purpose of your Travel ? 1. Family Reunification 2. Temporary Foreign Worker 3. Study ...

ArriveCAN | Canada Immigration Forum - Canadavisa.com

Nov 9, 2021 · ArriveCan form mentioned only immediate family members of permanent residents and Canadian citizens under the family reunion option. I am confused about which option should we select. If anyone else came to Canada after 20th November and was in the same situation please let me know how you deal with that.

ARRIVECAN - Purpose of Travel - Visitor Visa

Jun 10, 2013 · My parents are travelling to Canada on visitor visa on compassionate grounds (provide care for Canadian citizen). They received the Authorization letter from PHAC to enter Canada. Below are the 2 options in ARRIVECAN app for "Purpose of Travel". Should they select NO to both? 1) performance of essential services 2) medical support services

ArriveCAN app now mandatory for travellers to Canada

Nov 9, 2020 · ArriveCAN is a free application that was introduced in April 2020 to help travellers comply with border measures, the government said in a press release last week. The ArriveCAN application can be downloaded from Google Play for Android or the App Store for iOS. It is also accessible through online registration.

My mom can’t use ArriveCAN app. Can I fill the forms for her?

Oct 6, 2021 · My other question is, if I can open an account and submit information for her, when should I open ArriveCAN account and fill the forms? 3 days before the flight? 5? 2? Last question is, it says she needs to get tested within 72 hours before flight. So can she get tested like 2 days before the flight? Or should it be exactly 72 hours before the ...

ArriveCAN | Canada Immigration Forum - Canadavisa.com

Aug 21, 2019 · in ArriveCAN if my spouse received her COPR and coming as a new immigrant. Returning to Canada Canadian citizen, permanent resident, or a person registered under the Indian Act returning to Canada.

arrivecan post arrival | Canada Immigration Forum

Sep 11, 2016 · Hey all, my wife sister landed the other day. Funny story is the border service never asked her for the arrivecan receipt . Now we are at our place of quarantine and she has to provide that we arrived but on arrivecan there isn't any option to say that you've arrived at your place of quarantine...

Filling out ArriveCAN form | Canada Immigration Forum

Nov 28, 2018 · FYI, on the ArriveCAN form I chose "other" for question 1, and I provided the airbnb address where I am staying. But at the immigration desk I gave my friend's address for PR cards. No issues at all. The officers were very friendly and patient with some others who didn't speak much English.

Quarantine and ArriveCAN / Spouse joining | Canada …

Jan 2, 2021 · Hello, happy new year everyone, I just arrived in Canada and now doing my quarantine at day 2. (for info., I am PR). I set up ArriveCAN accordingly on my phone and it is already pushing notifications. There is question that my spouse will be joining Canada in a matter of few days, that is...

ArriveCAN | Canada Immigration Forum - Canadavisa.com

Dec 7, 2020 · Hey guys, I am a permanent resident and my parents would be visiting me soon. What category would they need to select in the arrive can app for the purpose of travel ? Is it reuniting with family or the tourist ? Would appreciate your responses ! Thank you!