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      The Surface Duo is a discontinued dual-touchscreen Android smartphone manufactured by Microsoft. Announced during a hardware-oriented event on October 2, 2019, and officially released on September 10, 2020, it is part of the Microsoft Surface series of touchscreen hardware devices, and the first device in the line that does not run Windows. It also marks Microsoft's first smartphone since the dissolution of Microsoft Mobile and the Windows Phone platform.
      The Surface Duo received mixed reviews, with critics praising its design and battery life, but mixed on its multitasking features, software quality, and believing that its hardware (including its RAM, camera, and wireless network support) was outdated and underpowered for its class.
      A successor, the Surface Duo 2, was unveiled in September 2021. Microsoft released the final security update for the Surface Duo on September 10, 2023.


      Specifications




      = Hardware

      =
      The Surface Duo is a folio-styled device, with two 5.6-inch OLED displays with a 4:3 aspect ratio. When unfolded, they form an 8.1-inch surface with a 3:2 aspect ratio and total resolution of 2700×1800. The 360-degree hinge allows the device to be used in several "postures", including being fully unfolded as a flat surface, a landscape mode where the virtual keyboard occupies the entirety of the bottom screen, and the other screen folded backwards for single-screen use. It is compatible with Surface Pen styluses.
      It uses a Qualcomm Snapdragon 855 system-on-chip with 6 GB of RAM. Microsoft stated that it worked with Qualcomm to optimize the device for multitasking. The device contains two batteries with a total capacity of 3577 mAh, which are split between the two halves. The Surface Duo is sold in models with 128 and 256 GB of non-expandable internal storage.
      The Surface Duo includes an 11-megapixel camera; nominally front-facing, it can be used like a rear-facing camera when the other screen is folded backwards.
      When unveiling the Surface Duo, Microsoft avoided referring to the device as being a "phone", with chief product officer Panos Panay primarily referring to it as a "Surface device"


      = Software

      =
      The Surface Duo ships with Android 10 and Google Mobile Services, and is pre-loaded with both Google and Microsoft-developed apps. The two displays are designed to act like a multi-monitor configuration on a PC; individual apps can be displayed across the displays, an app on one display can open external links on the other, and supported apps can display different views on each display. Microsoft stated that it would contribute the associated APIs for these features to the upstream Android Open Source Project (AOSP), so that this functionality could be leveraged by other dual-screen and foldable smartphones.
      Microsoft committed to upgrading the Surface Duo to Android 11 by the end of 2021. The update was released in February 2022. Android 12 L was released in October 2022, seven months after its release. Microsoft stated that the update would include visual elements of Windows 11 and Fluent Design System.
      The ARM version of Windows 11 was adapted to function on Surface Duo by a third-party developer.
      On September 10, 2023, Microsoft stopped releasing all updates for the device, including security patches.


      Reception


      The Verge noted that the Surface Duo was thin and had a relatively light weight for its class, and observed that its design "encourages you to be intentional with your use of the device and to be intentional in not using it." It was felt that the dual-screen configuration of the Surface Duo made multitasking more natural and less "tacked on[to]" Android than other devices, and that apps such as Amazon Kindle and Microsoft Outlook were well-optimized to the dual-screen setup. The camera was criticized for its placement on the device and its low quality (being described as akin to a webcam and poor for a $300 phone, let alone one that cost $1,400), and the device was also panned for being underpowered for its class (including a lack of support for 5G and NFC, and an insufficient amount of RAM for a multitasking-oriented device), although noting that Microsoft had likely used the time since the 2019 announcement to optimize its software to the Snapdragon 855. In conclusion, it was felt that "there are more than a few glimmers of vision and potential in the Surface Duo", but that "the execution is bad in places, and a lot of people aren’t going to get what Microsoft is going for."
      Mary Jo Foley of ZDNet described the Duo's hardware as "premium and drool-worthy", and found it to be the first Surface-branded device that was able to fulfill Microsoft's promise of "all-day" battery life, but felt that its multitasking systems were not intuitive (drawing comparisons to Windows 8, which "assume[d] users can easily figure out how to do basic things and errs on the side of providing too little information").
      IFixit gave the Surface Duo a repairability score of 2/10, citing that although its displays and black glass "can be replaced without disassembling any other components", its construction contained extensive use of adhesive, and that its USB port was soldered directly to its mainboard.


      Timeline




      See also


      Microsoft Courier
      Nokia X family
      Microsoft Lumia 650


      References

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    Microsoft Surface Duo review | TechRadar

    Microsoft Surface Duo review | TechRadar

    Microsoft Surface Duo review | TechRadar

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    "Microsoft Surface Duo Qualcomm EDL firmware help

    Nov 24, 2024 · 3. Put Your Surface Duo into Recovery Mode: Power off your Surface Duo, then press and hold the Volume down button while pressing and releasing the Power button. Continue to hold the Volume down button until a menu appears. Use the Volume buttons to navigate to **Recovery mode** and press the Power button to select it. 4.

    Surface Duo + Calling Over Wifi - Microsoft Community

    Sep 23, 2020 · I have a Surface Duo on t-mobile and it supports wifi calling. Yes, no question it works on T-Mobile, which uses an open Wi-Fi calling model, so as long as the phone supports it (as the Duo does), T-Mobile does too. AT&T also works with the original locked-to-AT&T version. Verizon doesn't currently work. This is on Verizon to fix.

    How do you setup eSIM in Microsoft Surface Duo (the first Duo)?

    Jan 28, 2023 · Please note that Surface Duo AT&T devices are not capable of using eSIM, even after being unlocked. Non-AT&T (Factory Unlocked) Surface Duo devices are capable of using eSIM. Hi All: You are correct in that for Gen 1 Microsoft Surface duo phone which originally had AT&T as the service provider, eSIM will not work.

    Fingerprint not working on SURFACE DUO 2 - Microsoft Community

    Jan 15, 2025 · 2. Type Surface Duo 2 Fingerprints not working, press Enter, and click "Contact Support" at the bottom: 3. Select Technical Support and select the device model (Surface Duo) you are currently using in Product family, then click Confirm: 4. You will see contact options for Chat support and Phone support, please contact them during business hours:

    Support for MS Apps (Word and Excel) on the Surface Duo

    May 18, 2021 · The Surface Duo launch required investment in our apps to ensure they could fully utilize the benefits of the dual-screen form factor. As we explored how best to do this for the Office experiences, we decided to focus our investment for Word, Excel, and PowerPoint exclusively in the Office mobile app.

    Surface duo 2 wont turn on - Microsoft Community

    Jul 20, 2022 · If your Surface Duo still doesn’t start or you don’t have a second USB-C cable and USB power adapter, set up a service order for your Surface Duo. You can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order.

    Surface Duo - Files - Microsoft Community

    Surface Duo - Files I expected to be able to view files on the Duo just like any other Android phone on a PC. The folder for the phone appearing on the PC is empty and doesn't allow new folders to be added.

    Hello any idea where i can buy battery for surface duo2.

    I would like to mention that the Surface Duo 2 battery is not user-replaceable, which means you can't buy and install it yourself. If your battery is faulty or damaged, you will need to send your device to Microsoft or a participating Best Buy Service Center for repair or replacement.

    Surface Duo - Microsoft Community

    Feb 11, 2022 · I purchased the Surface Duo (1) about 5 months ago. I have had non-stop issues with the phone. Microsoft has been very difficult to contact and get support regarding the issues. About 6 weeks ago, they exchanged the phone for a new device promising the new device would work better. It does not.

    MMS with Surface Duo - Microsoft Community

    Feb 10, 2021 · Hi, I'm experiencing a frustrating issue related to MMS. I have the unlocked Surface Duo on Red Pocket (MVNO using AT&T). Everything is working great except to send / receive MMS messages. When I setup the APN and save it, it won't retain the default,mms,supl under APN Type. I've restarted, reset the network, and factory reset.