4.7
yellow ai
Yellow.ai GudangMovies21 Rebahinxxi LK21
Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.
History
Yellow.ai was founded in 2016 by Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, and Rashid Khan in Bangalore, India. Raghavendra Ravinutala and Jaya Kishore Reddy Gollareddy left their full-time jobs to establish Yellow.ai, and they met Rashid Khan at a college hackathon, where he began working with them. By January 2016, Yellow.ai had acquired 50,000 customers. The same year, the company rolled out a model of the application for B2B companies. This version of the software and platform was intended to support voice and chat interactions for enterprises. In 2016, the company joined Microsoft's accelerator program and SAP Startup Studio.
In April 2021, amid the COVID-19 pandemic, the company developed chatbots to assist governments with vaccinations. It launched Yellow Messenger Care to create omnichannel chatbots related to COVID-19 assistance, which helped NGOs and hospitals in their crisis management efforts. In June 2021, the company rebranded itself from Yellow Messenger to Yellow.ai. In 2022, Yellow.ai launched DynamicNLP, which was designed to eliminate the necessity for NLP model training. In 2023, Yellow.ai announced the launch of its Dynamic Automation Platform (DAP) and revealed a new logo as part of a larger rebranding strategy. In May 2023, the company also launched a proprietary small language model called as YellowG, a generative AI platform for automation workflows. The company deployed over 120 generative AI bots for businesses in 2023.
= Partnership and client base
=
In January 2019, the company collaborated with Microsoft to work on transforming its voice automation using Azure Al Speech Services and Natural language processing (NLP) tools. In February 2022, the company partnered with Tech Mahindra to develop enterprise AI technology. It partnered with the e-commerce company Unicommerce in July 2020. In February 2022, Edelweiss General Insurance launched its AI Voice Bot, using Yellow.ai's technology. Yellow.ai implemented its AI-based customer service technology in Urja, a virtual assistant launched by the public sector company BPCL. The company has also formed partnerships with Accenture, Infosys, TCS, and Wipro.
Its clients include Sony, Flipkart, Grab, Skoda, Honda, Domino's Pizza, Bajaj Finance, Volkswagen, HDFC Bank, Ferrellgas, Indigo, Adani Capital, Haldiram, Lulu Group, Bharat Petroleum Corporation Limited, Dr. Reddy's Laboratories and Concentrix.
Funding
In June 2019, Yellow.ai completed a series A funding of $4 million led by Lightspeed Venture Partners and angel investors such as Phanindra Sama, founder of RedBus, Anand Swaminathan, senior partner, McKinsey & Company, Limeroad founder Prashant Malik, and Snapdeal founder Kunal Bahl.
In April 2020, it raised $20 million in a series B round led by Lightspeed Ventures Partners and Lightspeed India Partners. In August 2021, the company raised $78.15 million in its Series C funding round led by WestBridge Capital, Sapphire Ventures, Salesforce Ventures, and Lightspeed Venture Partners. The company has raised a total of $102 million so far.
Awards
The company won the Frost & Sullivan Technology Innovation Leadership Award in 2021. Entrepreneur magazine named Yellow.ai the Best AI Startup of the Year at the Entrepreneur India Startup Awards 2022. It was awarded Best Chat/Conversational Bot/Tool during the MarTech Leadership Summit 2022. The Financial Express awarded it the Best Use of Conversational AI – Gold at the Financial Express FuTech Awards in 2022. The company received an honorable mention in the automation solution of the Year category at the CCW Excellence Awards 2022.
Forbes magazine added Yellow.ai's co-founder Rashid Khan to Forbes India 30 Under 30 2022 and Forbes Asia 30 Under 30 2022 lists, as one of the young gamechangers disrupting the Enterprise Technology industry. Hurun Research Institute listed the company in its 'Future Unicorn Index 2022' list for India. In 2023, co-founder & CEO, Raghu Ravinutala was recognized as one of the top 50 SaaS CEOs by The Software Report. Yellow.ai ranked 13th in the Bay Area and 88th nationally on the 2023 Deloitte Technology Fast 500 for North America.
See also
Amazon Alexa
Bixby (virtual assistant)
Cortana (software)
Google Assistant
Apple Siri
Viv (software)
References
Kata Kunci Pencarian: yellow ai
yellow aiyellow airdropyellow ai loginyellow ai citayellow ai adalahyellow ai documentationyellow ai cloudyellow ai priceyellow ai logoyellow ai career
Search Resultsyellow ai
Daftar Isi
AI-first Customer Service Automation for Enterprises - Yellow.ai
Automate support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions like Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.
About Us - Yellow.ai
Yellow.ai is a global leader in conversational AI, delivering autonomous, human-like experiences for customers and employees. We believe that memorable conversations are at the heart of every meaningful brand engagement.
Affordable pricing plans tailored to your business needs - Yellow.ai
Experience the full potential of Yellow.ai’s powerful Conversational Service Cloud and Conversational Commerce Cloud solutions with our flexible and success-based pricing options. Find the perfect plan to elevate your customer engagement strategy.
No Code AI Chatbot Studio - Yellow.ai
Streamline enterprise conversations with Yellow.ai’s Dynamic AI Agents, featuring an intuitive drag-and-drop interface and over 50 node types.
Customer Service Automation: Benefits and Examples - Yellow.ai
Oct 24, 2024 · Let Yellow.ai’s dynamic platform empower you with an AI Agent solution that streamlines and enhances customer interactions effortlessly. Discover how Yellow.ai can be your perfect companion in the customer service automation journey.
Otomatisasi layanan pelanggan terpadu untuk perusahaan
Yellow.ai dibangun dengan pagar pembatas dan sistem yang kuat yang menjamin keamanan pengguna dan perusahaan. Didukung oleh sertifikasi ISO, HIPAA, SOC2, dan GDPR serta prinsip AI yang Bertanggung Jawab, kami melindungi data sensitif dan menjaga kepatuhan ketat terhadap praktik keamanan dan kepatuhan terdepan di industri.
YellowG powered by Generative AI - Experience now - Yellow.ai
Say No to mechanical responses ! Truly empathize with your customer situations. Generate personalized recommendations and solutions based on their preferences from Yellow.ai CDP. 40% Increase in Customer Satisfaction; 50% Increase in Conversions
10 Reasons to choose Yellow.ai for customer service automation …
Jul 17, 2024 · Yellow.ai’s unified data platform enables businesses to deliver personalized customer interactions at runtime, without technical setup or preconfigured flows. Expand automation coverage to nearly 100%, increase CSAT by …
Request a demo with a solution expert - Yellow.ai
Request a demo of Yellow.ai products. Book a consultation to explore solutions for your business challenges and discover how our capabilities can help. VoiceX: Incredibly human-like voice AI agents that can handle complex conversations autonomously.
AI-first customer service automation for enterprises | yellow.ai
Yellow.ai is a leading AI-first customer service automation platform designed for enterprises. It provides dynamic AI agents that streamline customer service operations across voice, chat, and email channels. The platform supports over 35 channels and 135+ languages, offering personalized, 24/7 customer support.
