• Source: Plum Voice

      • The Plum Group, Inc. (DBA Plum Voice) is a company.
      Plum is headquartered in New York City with offices in Boston and Denver.


      History


      Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to
      create technologies for personalized audio communication. By 2001, Plum had
      commercialized the open-standard Plum VoiceXML IVR platform which
      facilitated the creation of dynamic telecom applications.

      2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
      2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
      2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
      2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
      2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
      2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
      2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
      2016 - Plum launched a new version of QuickFuse called Fuse+.
      2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.


      See also


      IVR
      PaaS
      SaaS
      Speech recognition
      Voice
      VoiceXML


      References



      Create Voice Apps From a Point-and-Click Interface with QuickFuse ReadWriteWeb
      Updating IVR to Optimize Business Success: An Interview with Plum's President Matt Ervin TMC Magazine
      Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform Speech Technology Magazine
      Plum Platform Awarded VoiceXML 2.0 Certification by VoiceXML Forum Archived 2012-10-20 at the Wayback Machine Speech Technology Magazine
      PlumVoice goes for low-hanging fruit in IVR market Boston Business Journal
      Plum Global Voice Offers VoiceXML Developer Accounts In United Kingdom Archived 2011-07-24 at the Wayback Machine Contact Center World
      Plum Voice Company profile Business Week
      The Magic IVR Archived 2011-07-18 at the Wayback Machine Non-Profit Tech Blog
      Artist in Residence Use Plum Technology Archived 2010-07-06 at the Wayback Machine Boston Cyberarts
      Meeting the changing needs of call centres Callcentre Helper Magazine
      Plum Voice cited as established Telephony provider TechCrunch
      Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications Archived 2010-06-28 at the Wayback Machine Denver Business Journal
      Plum Voice Unveils New Pollster Version of Plum Survey Platform Forbes

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